Company & Policies
Stripe Invoice FAQ
We issue invoices for our own professional service fees through Stripe. These answers explain what to expect, how to verify an invoice is genuine, and where to raise a query.
Last revised 9 September 2026
Why is my invoice issued through Stripe?
Stripe provides a secure, auditable invoicing and card payment platform. Using it means card details are handled entirely by a regulated payment institution and never pass through our website or our systems.
What will the invoice cover?
Only the administrative work we have agreed with you in writing. An invoice from us never contains a charge payable to any other organisation, because we do not collect money for third parties under any circumstances.
How do I know an invoice is genuine?
- It arrives from our own domain, congressregistrationsupport.com, or from Stripe on our behalf.
- It names Congress Registration Support Ltd, company number 17450054.
- It describes work you have already discussed and accepted in writing.
- The payment link resolves to a Stripe-hosted page beginning https://invoice.stripe.com.
What if something looks wrong?
Do not pay it. Forward the message to info@congressregistrationsupport.com or call +44 7476574546 and we will confirm within one working day whether the invoice came from us.
How can I pay?
By card through the secure Stripe link on the invoice, or by bank transfer to the account printed on the invoice. Both are equally acceptable to us.
Is my card data safe?
Card details are entered on Stripe's own hosted page and are never visible to us. We see only the outcome of the payment, the amount and the date.
Can I get a VAT receipt?
Yes. Stripe issues a receipt automatically once payment clears, and we will send a further copy on request. Where VAT applies, it is itemised on the invoice.
Can the invoice be addressed to our finance department?
Certainly. Tell us the billing entity, address, contact address and any purchase order reference before the invoice is raised and we will set it up accordingly.
What if I need to change or cancel?
Write to us before the due date. Amendments are reissued as a corrected invoice, and cancellations are handled under our Refunds & Cancellations policy.
Do you take payment before agreeing scope?
Never. Scope and fee are always settled in writing first. An invoice follows the agreement; it never precedes it.
Enquiries about this policy
Congress Registration Support Ltd, 128 City Road, London, United Kingdom, EC1V 2NX