Payments & Fees

Last revised 9 September 2026

No checkout on this website

This website carries no basket, no checkout and no payment form. Nothing can be purchased here. Scope and fees are agreed directly with us by email or telephone before any work begins.

How a fee is set

• You describe the administrative workload and the timetable you need.
• We assess the volume of documentation, the number of records and the degree of follow-up involved.
• We confirm a fixed fee, or an hourly rate with an agreed ceiling, in writing.
• Work starts only after you have accepted that figure in writing.

What our fee covers

Our fee covers our own administrative labour: reviewing and completing your documentation, maintaining the records you supply, preparing and dispatching submissions to your designated recipients, tracking confirmations, and following up open items until they close.

What our fee never includes

We never charge, collect, hold, forward or remit any amount payable to another organisation. Any sum owed by you to a third party remains a matter between you and that party, settled directly and never through us.

Invoicing

• Invoices are issued electronically through Stripe and arrive from us by email.
• Each invoice states our company name, company number, registered office, the work covered and the amount due.
• Payment terms are stated on the invoice; unless agreed otherwise, payment is due within fourteen days of issue.
• Invoices are raised in pounds sterling unless a different currency has been agreed in writing.

Accepted methods

Card payment through the secure Stripe invoice link, or bank transfer to the account named on the invoice. We never request card details by email, by telephone or through this website.

Late payment

Where an invoice remains unpaid after its due date we may suspend work on the engagement and apply statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. We will always contact you before taking either step.

Tax

Fees are stated exclusive of value added tax. Where VAT applies it is shown separately on the invoice together with our VAT registration number.

Questions

Billing enquiries can be sent to info@congressregistrationsupport.com or raised by telephone on +44 7476574546. Our Refunds & Cancellations page explains how cancellations and refunds are handled.